We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Initially you will need to use our internal compliants procedure, and then if still not satisfied, you may then complain to the Property Ombudsman. Both of these procedures are detailed opposite.
To see our other contact options, please Click Here.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
In the first instance your complaint should be sent by email/post to:
Name: Zoe Napier
Address: The Toll House, Fullbridge Quay, Maldon, Essex, CM9 4LE
What will happen next?
If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
43-55 Milford Street
Wiltshire SP1 2BP
Tel: 01722 333 306
Please note the following: